Build FAQ assistants that hand complex questions to a person.
Time: 5–15 hrs/week
A small business may want an assistant to answer opening hours, booking questions and shipping policies using its own approved content. You can build, test and maintain that narrow experience. The value is a reliable handoff, not a bot that invents policies or gives regulated advice. Estimates are possible gross monthly project revenue.
Gather the client's published FAQs, hours and policies. Identify questions the bot must not answer.
Send complaints, payment disputes and uncertain answers to a named employee rather than improvising.
Use the client's own account and test only on approved material. Avoid collecting sensitive details in chat.
Try outdated policies, bilingual questions and requests outside scope. Keep a record of incorrect responses to fix.
Document how to update source answers, review transcripts safely and switch the bot off if it starts giving bad information.
Customer-support platform with automation features; compare plan availability and costs.
Chat and automation tools for small-business websites.
Guidance for handling visitor data responsibly.